Motor Insurance
Accidents are unfortunate realities of life and we are sorry that you have undergone this painful experience. While we cannot take away the pain, but we can commit ourselves to settle your claim quickly and efficiently with minimal documentation requirements & expedited services.
Documents Required
- Minor Road Traffic Accident (MRTA form) (for minor claims) or ROP report (in case of injury, fatality or third-party property damages)
- Claim form (Own Damage & Third Party)
- Copy of Driving License (Own Damage & Third Party drivers if any)
- Copy of Mulkiya (Own Damage & Third Party vehicles if any)
- Vehicle photos (Own Damage & Third Party vehicles if any)
- Policy copy (Own Damage)
Payment of excess amount
Al Madina Takaful representative will contact you with the applicable excess amount within one working day
Ways of Registering a Claim
Please upload the above listed documents in our online claims’ intimation portal or scan and send them to our email id motor.claims@almadinatakaful.com and our representative will be in touch with you within one working day.
Life & Medical
Our key values include:
- Sympathy
- Ethics
- Justice
- Promptness
All these values are incorporated to the core in our claims management processes, which makes us far more thoughtful and sensitive to our client needs. Our clients are encouraged to report any claim to us as quickly as possible through various channels mentioned below, to allow us to take care of the rest in the most professional, efficient and fair manner.
Claim Structure
- Claims will be settled within 14 working days from the date of the receipt of the complete documents
- Direct settlement to member bank account
Life Claims
- Claims will be settled within 14 working days from the date of the receipt of the complete documents
- Settlement via cheque to the policy holder.
Documents Required
- Medical
- Reimbursement form
- Copy of medical report, lab investigation report
- Prescription copy
- Original payment receipt with itemized break down of availed services
- Life
- Death: Claim Form, Valid ID copy, Salary certificate, Notification of death, Death Certificate, ROP report (accident), Medical reports (Sickness), Repatriation bills & Embalming certificate (Expatriates)
- Disability: Claim Form, Valid ID copy, Salary certificate, Compensation board certificate, ROP report (accident), Medical reports (Sickness)
- Critical Illness: Claim Form, Valid ID copy, salary certificate, medical reports
* “This is not an exhaustive list; any other document could be required post assessment of submitted claim documents”.
Ways of Registering a Claim
Non Motor Products
Accidents / losses are unfortunate realities of life and in no time, it risks your hard-earned assets / properties / businesses / Cash and could easily reduce to nothing. While we cannot take away the pain, we can commit ourselves to make these losses good quickly and efficiently with minimal documentation requirements and expedited services.
Documents Required
All the claims related to the above takaful products warrants following basic claim documentation for processing the claims which shall include but not limited to the following:
- Claim intimation Note – by Email/Fax/Letter
- Duly Filled Claim form – Blank Form available on website/office
- Evidence supporting Nature & Extent of loss/damage
- Photographs depicting the loss/damage
- Discharge voucher-cum-Letter of subrogation duly executed at the time of settlement
***(Additional information/documentation, if any will be requested after above basic submission)
Ways of Registering a Claim
Please send the documents to our email id Nonmotor.claims@almadinatakaful.com and our representative will contact you as soon as possible.
Alternatively, you can make a direct submission of your claim in one of our offices.