Customer Charter

Treating Customers Fairly is central to Al Madina’s Corporate Culture.
Our Products and Services are brought to you only through your chosen intermediary, who is your Advisor OR through a team of dedicated & trained Insurance Professionals of Al Madina who will advise you correctly and appropriately on your Risks.
We undertake to provide you with clear information before, during and after the point of sale, taking into account your circumstances.
You may expect our Products to perform as you have been led to expect and to receive service to equal standards.
We shall try to assist in every reasonable way, should you need to effect a change to your Policy cover.
If on any occasion our service falls below the standard you expect, please feel free to contact our designated Customer Complaint official.