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Customer Charter

  • Treating Customers Fairly is central to Al Madina’s Corporate Culture.
  • Our Products and Services are brought to you only through your chosen intermediary, who is your Advisor OR through a team of dedicated & trained Insurance Professionals of Al Madina who will advise you correctly and appropriately on your Risks.
  • We undertake to provide you with clear information before, during and after the point of sale, taking into account your circumstances.
  • You may expect our Products to perform as you have been led to expect and to receive service to equal standards.
  • We shall try to assist in every reasonable way, should you need to effect a change to your Policy cover.
  • If on any occasion our service falls below the standard you expect, please feel free to contact our designated Customer Complaint official.

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