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Privacy Policy

We, respect data privacy rights and are committed to protecting personal information submitted by you or collected on this Website through any means. This privacy policy sets forth how we collect, use and protect the personal information collected on this Website.

What information is collected / submitted:

  1. Personal and contact information - Typically, for offering you insurance products and services, and/ or to enable you to get in touch with us through our ‘contact us’ page, we would require that you provide us your personal and contact details such as – name, date of birth, address, mobile number and email.
  2. Risk information - Depending on type of policy you are looking for we may also request that you provide us – vehicle, home, health details, family member details, travel information etc.
  3. Cookies (site usage) information - Through cookies, we also collect information on the way you use the Website. This is done primarily to enhance user experience. Our cookies collect [•] information from the device you use to access our website. Cookies are small encrypted files, that the Website transfers to the device through which you access our Website.
  4. Payment Information - If you have chosen to make online payment against your new insurance policy or renewal of an existing policy, you will be required to enter your internet banking, credit card or debit card details on the Website.

For the sake of brevity the aforementioned person and contact information, risk information, payment information and cookies information shall be referred to as “Personal information”.

Accurate information

    Please make sure that any Personal Information you share with us is accurate and upto date. If you share any Personal Information on behalf of a third person, you warrant that you are authorized to do so. If you share inaccurate, false or out dated Personal Information we reserve the right to suspend/ terminate any policies issued to you or disclaim any liability or responsibility under the policy which is issued by relying on such faulty information.

What do we do with your Personal Information?

We use the Personal Information for the following purposes:

  1. to evaluate the risk involved in issuing you a new policy or renewing your existing policy;
  2. to conduct background verification in order to verify your details and also to prevent and detect fraud;
  3. to provide you the insurance products and if required, to assist you with any support you may need;
  4. for creation or development of business intelligence or data analytics in relation to the products or services provided by us ;
  5. to improve our products and services;
  6. to maintain and manage your account and insurance policies on our Website;
  7. to manage our relationship with you;
  8. to provide you information / offers that we believe may interest you;
  9. for internal record keeping; and
  10. to comply with our contractual or legal obligations.

Whom do we Share Your Information With?

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties, without your prior consent. However, we may disclose your Personal Information to the following entities:

  1. Affiliates: We may provide your Personal Information to our affiliates to enable them to service you or your requests (on our behalf) or to enable them to use the information (on our behalf) for the purposes mentioned in this policy;
  2. Service Providers: We may share your Personal Information with the service providers who work with us in connection with operating the Website and/ or providing the product or services offered on the Website. Rest assured that all such service providers bound by stringent confidentiality restrictions consistent with this Privacy Policy;
  3. Reinsurers and Third Party Administrators: These organizations help us provide you insurance products and also help us honor claims that may be raised on your insurance policies;
  4. Legal and Regulatory Authorities: We may disclose your Personal Information in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.

Storage and Transfer of your Information

    We store your Personal information on our secured servers. We may transfer it to our affiliates, service providers, reinsurers and third party administrators, as described above (hereafter collectively referred to as “Affiliates”) who may be located outside Oman in countries including India or the UAE.

Our Security Measures

    We always ensure we and our Affiliate, store your Personal Information securely. Although we attempt to take requisite precautionary measures, we cannot warrant the security of any Personal Information as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we assume no liability or responsibility for it. You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your personal information.

How long do we retain Personal Information

    We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Accessing, correcting or modifying information

    In certain countries, an individual may have the right to access, correct, object to the use of, or request deletion or suppression of Personal Information on certain grounds. Please contact us about any such requests or if you have any questions or concerns about how we process Personal Information. Please note that some Personal Information may be exempt from access, correction, objection, deletion or suppression rights in accordance with local privacy and data protection laws.

Minors

    The Website is not intended for use or access by individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Website.

 

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Copyright - Al Madina Insurance Company SAOG, All rights reserved - 2025 Terms and Conditions & Privacy Policy